Comments on: Why Aspray sucks … http://www.unorthodoxy.com/2007/06/17/why-aspray-sucks/ It's not what you think Fri, 19 Mar 2010 08:28:12 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: UnorthodoxY » Blog Archive » Comments http://www.unorthodoxy.com/2007/06/17/why-aspray-sucks/comment-page-1/#comment-141 UnorthodoxY » Blog Archive » Comments Tue, 04 Sep 2007 09:06:21 +0000 http://www.unorthodoxy.com/2007/06/17/why-aspray-sucks/#comment-141 [...] my post about Aspray a couple of months back? Well, it’s now got an interesting comment on it, a snippet: We at [...] [...] my post about Aspray a couple of months back? Well, it’s now got an interesting comment on it, a snippet: We at [...]

]]> By: Louise O'Connor http://www.unorthodoxy.com/2007/06/17/why-aspray-sucks/comment-page-1/#comment-134 Louise O'Connor Thu, 30 Aug 2007 12:28:19 +0000 http://www.unorthodoxy.com/2007/06/17/why-aspray-sucks/#comment-134 We at Aspray were very distressed to read the article ‘Why Aspray sucks’ and especially concerned for the person who had experienced such awful service from the company. It is both unacceptable and inexcusable that they should be treated in such a manner and as the Marketing Manager based at the Head Office I can only apologise and reassure this person that we will be looking seriously into this matter. Aspray prides itself on offering an exceptional service to the customer. What has happened to this customer goes completely against our company ethos to reduce the stress that is caused when homes and business premises are damaged by fire, flood, leaks, accidents or just general wear and tear. As the writer points out, we are an ‘all trades’ company that project manages all aspects of the repair work and we do actually turn up at appointments. Our modus operandi is to attend an initial meeting within 48hrs of the enquiry being received and followed up with a written building schedule and costing within a further 48hrs (business hours). Once agreement has been given a full timescale of work with completion date is given. Communication is key and, as we are all human, circumstances do sometimes change but we aim to keep the customer informed throughout the process at all times. Unfortunately, this has not happened in this person’s case and we shall be investigating fully the reasons why and ensuring we all learn from it. We take complaints extremely seriously and are reviewing our complaints procedure at the time of writing this. Unfortunately I know it is too late for this person but the good that has come out of this is for future customers of Aspray. As we have to date received a 93% satisfaction rating from customers who completed satisfaction questionnaires at the completion of a job, we know we must be doing something right. We at Aspray were very distressed to read the article ‘Why Aspray sucks’ and especially concerned for the person who had experienced such awful service from the company.

It is both unacceptable and inexcusable that they should be treated in such a manner and as the Marketing Manager based at the Head Office I can only apologise and reassure this person that we will be looking seriously into this matter.

Aspray prides itself on offering an exceptional service to the customer. What has happened to this customer goes completely against our company ethos to reduce the stress that is caused when homes and business premises are damaged by fire, flood, leaks, accidents or just general wear and tear. As the writer points out, we are an ‘all trades’ company that project manages all aspects of the repair work and we do actually turn up at appointments. Our modus operandi is to attend an initial meeting within 48hrs of the enquiry being received and followed up with a written building schedule and costing within a further 48hrs (business hours). Once agreement has been given a full timescale of work with completion date is given. Communication is key and, as we are all human, circumstances do sometimes change but we aim to keep the customer informed throughout the process at all times.

Unfortunately, this has not happened in this person’s case and we shall be investigating fully the reasons why and ensuring we all learn from it. We take complaints extremely seriously and are reviewing our complaints procedure at the time of writing this. Unfortunately I know it is too late for this person but the good that has come out of this is for future customers of Aspray. As we have to date received a 93% satisfaction rating from customers who completed satisfaction questionnaires at the completion of a job, we know we must be doing something right.

]]> By: Ian http://www.unorthodoxy.com/2007/06/17/why-aspray-sucks/comment-page-1/#comment-133 Ian Wed, 29 Aug 2007 18:52:19 +0000 http://www.unorthodoxy.com/2007/06/17/why-aspray-sucks/#comment-133 Came across this post while looking for apsray's website..and felt the need to repy. I had a leak in my kitchen from the bathroom, the whole ceiling came down I had aspray come out they were the only one of three that I rang that turned up!. Handled the whole thing for me and was done in 4 weeks. I understand you had a problem but I was very happy with the man from stockport aspray that I want them to do some more work. Dont usually write on these things but credit when credits due Came across this post while looking for apsray’s website..and felt the need to repy.

I had a leak in my kitchen from the bathroom, the whole ceiling came down I had aspray come out they were the only one of three that I rang that turned up!. Handled the whole thing for me and was done in 4 weeks. I understand you had a problem but I was very happy with the man from stockport aspray that I want them to do some more work. Dont usually write on these things but credit when credits due

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